OpenAI, a prominent developer of artificial intelligence (AI), is facing a new privacy complaint from an advocacy group in Austria. The complaint, filed by Noyb on April 29, alleges that OpenAI has failed to address false information provided by its generative AI chatbot, ChatGPT, and that this failure could potentially violate privacy regulations in the European Union (EU).
According to Noyb, the complainant, an unidentified public figure, had requested information about themselves from OpenAI’s chatbot and consistently received incorrect information. When the public figure asked OpenAI to correct or delete the data, the company allegedly refused, claiming it was not possible. OpenAI also declined to disclose details about its training data and its sources.
Maartje de Graaf, a data protection lawyer at Noyb, commented on the case, stating that “it’s evident that companies currently cannot ensure that chatbots like ChatGPT comply with EU laws when processing personal data.”
Noyb, also known as the European Center for Digital Rights, is based in Vienna, Austria, and aims to initiate strategic legal cases and media campaigns in support of European General Data Protection Regulation laws.
This is not the first time chatbots have faced criticism in Europe. In December 2023, a study conducted by two European nonprofit organizations revealed that Microsoft’s Bing AI chatbot, renamed Copilot, provided misleading and inaccurate information during local and political elections in Germany and Switzerland. The chatbot gave incorrect answers regarding candidate information, polls, scandals, and voting, while misquoting its sources.
Another incident, although not specific to the EU, involved Google’s Gemini AI chatbot, which generated “woke” and inaccurate images. Google apologized for the incident and announced plans to update its model.
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